Monday, June 27, 2016
Issue # 217

Got some news or information you would like to get out to the storytelling community?
Contact Mark Goldman -x602-390-3858x - Mark@Storytellermark.com

NSN Conference Buddy Rate Expires on Thursday

The 2016 National Storytelling Conference (July 21-24 in Kansas City, MO) is right around the corner! If you have not yet registered, we certainly still want you to be included in our Spotlight on Storytelling!

If you know someone who would love to be with us but missed the early-bird rate, tell them to call the office (800-525-4514, ext. 306) and give your name as their 'buddy' who invited them, and we will give them a $50 discount from the regular full conference price (adult or senior/student rate) via phone with credit card or mailed check payment. This offer is only good until June 30th!

These Arizona Tellers are performing and presenting! - Fringe performances by Sean Buvala and Loren Russell - Workshops with Glenda Bonin and Sean Buvala!

Click here for the registration

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This Week


The Perfect Pitch

Wednesday - June 29th - 6pm
SMCC Library Community Room

Join SMCC for The Perfect Pitch, an evening of storytelling by the students in SMCC’s First Junior ACE Storytelling Skills in Business Pathway.

Stories are essential to the world of business. This evening we introduce you to our Youth Entrepreneurs. They are ready to engage you in stories that are focused on making a "pitch.” This event will give YOU the audience an opportunity to take on the ROLE of an INVESTOR.

Would you INVEST in their companies, business ventures and/or long-term academic completion agendas in higher education?

Come and join us in voting as each student aims for the perfect pitch!

Caminos: My Story, Our Voices

Friday, July 1st ~ 7-10pm
816 N 1st Ave, Phoenix

Our stories hold our hearts, our past and our future.

We celebrate with art and performance the many pathways that tell the story of Phoenix and our communities. Join CNL and TQPueblo for a night of poetry, drag, theater and visual arts in honor of the stories that make us human and guide us forward.

$5 Donation

Hosted by Trans-Queer Pueblo and the Center for Neighborhood Leadership
More info here

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Coming Up


Odyssey Storytelling in Tucson
Thursday, July 7th
The Screening Room, 127 E. Congress Street , Tucson

This curated Storytelling event in Tucson is in its 13th year! Six people are invited to tell ten minute, personal stories on a theme in front of an audience. The stories are not read or memorized, they are told from the life experiences and creativity of the teller

Theme: Play
Have you always played a sport? As a kid, did you play in a fort? Do you often play music notes? Maybe your thing is racing boats. Would you play up on a stage? Could you, would you at a rage? Whatever your favorite kind of play: with words, with gear, with friends real or imaginary, come join us as we share 6 true stories about the ways people play.
Cate Bradley
Anne Dalton
Maryanne Davis
Kim Elliott
Sean Elliot
Anne Dalton
$8 Adults, $6 Students
Have you visited The Screening Room's fabulous concession stand? There's beer, wine, and excellent snacks. They'll even place an order for you with Empire Pizza and have it delivered to your seat. Who knew?
If you have a story to tell, contact Penelope@odysseystorytelling.com or Adam@odysseystorytelling.com

Workshop with Glenda Bonin
Saturday, July 9th - 9:30am - 11:30am
Unscrewed Theater, 3244 E Speedway

The Tellers of Tales in Tucson will hold a free workshop with Glenda Bonin on Saturday, July 9th, in Tucson. The workshop is on How to Successfully Deliver Storytelling Programs in Senior Living Communities. This is the same workshop that Glenda is proud to be presenting at the National Storytelling Network Conference in Kansas City, Missouri on July 22.
If you can't make it to the NSN Conference, this is a great way to experience Glenda's expertise with this often misunderstood population!
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If you had only played the father much older, and more angry than you did.

A fairly LONG post/tip, but one that I feel is important.

Perhaps you have experienced this: after a performance, several audience members pass bay and shake your hand. They smile and tell you that they enjoyed your stories. You are gracious and thank them for coming and for saying such kind words.

Then comes that ONE PERSON. Yes, that ONE who needs to tell you what was wrong, what they didn’t like, or what they think you should change or do differently. NOW what do you do?
Essentially, you act the same way, with grace, kindness and thankfulness. 
Here’s a story:
Recently, I ate breakfast in a restaurant that was new to me. The food was just “OK”, and the service was fine. But when I asked for some additional syrup with which to finish my waffle, I was told there would be a $1 charge. I balked at this and when a manager came by to check on me, I voiced my displeasure. 
One of the owners eventually came to my table to inquire about my remarks. I told her (in a calm, quiet, way that I disagreed with that “policy”. She began to “justify” the up charge, based on their “cost” of the premium product. I told her I understood the economics of the situation, but I still thought it was wrong. The owner continued to argue and tried to “convince” me that she was justified. I was, quietly, not in agreement with her. Eventually, she got angry and barked that she would “take care of” the entire check. Please note: I was not asking for a free meal, merely voicing my (experienced) opinion regarding the up charge
From her perspective, she “won”. She got rid of a disgruntled customer (me) and she can continue to believe she is “right”.
From my perspective, we BOTH lost. She lost a potential customer and advocate for her business, and I lost a potential place to go back to and eat…and perhaps recommend to others. Had she forgiven the $1 charge  (and lost a few cents profit) and given me more syrup, she would have had a happy and devoted customer who would have told positive stories about her restaurant. Instead, she got so upset that, by angrily comping the check, she lost the entire revenue for that meal, lost me as a customer, and now, I have told many people of my negative experience. 
She was so worried about losing the small profit of the up charge that she now lost the cost of the entire meal. Another note: If she had merely been cordial, thanked me for my perspective and apologized that she could not provide the extra product without the charge, I still would have been OK. Perhaps not as happy as getting some more syrup, but at least feeling OK that I had been listened to. Aye there’s the rub!
So how do you handle criticism…from an audience member…from a host or producer? Remember, they are BOTH your clients. One pays (or takes the time) to come see you, and the other pays for you to perform. All three of you have a vested interest in the event.
I have spoken previously regarding ways to “make suggestions” to tellers after a performance. But many out there have not read my newsletter or book, and perhaps do not understand how to offer suggestions in positive ways. Even so, YOU as the performer must still engage that person in a positive and accepting way.
I recently saw that Yelp had placed a “caveat” on the page where business owners respond to negative reviews. Here is what they caution:
Remember, "the customer is always right." Message with extreme care. (My italics for emphasis)
Thank your customer for their business and feedback.
Be specific about the customer's experience and mention any changes you've made as a result.
Don't argue with the customer or nitpick the review.
If you are upset, come back and message this customer another time.
I thought his was great, and applicable to tellers.
  • Remember who your customers are. They may not always be “right”, but they are the ones who hire and come to see you (if they choose to). Respond to them with extreme care.
  • Thank them warmly and sincerely for their suggestions/observations. Tell them you will consider them and review the possibilities for your next performance.
  • Don’t argue or try to “convince” them why you have made certain choices (they won’t hear you).
  • If you ARE upset, tell them (kindly) that their comments really surprised you and you would like to discuss them. Perhaps they could wait until the rest of the audience has filed out and then speak with you further.
It's easy to be gracious when someone praises you. It's more difficult to respond kindly to cririsism. But as performers, it's important to always respond with extreme care and caring.
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Happy Birthday Karen!
Happy Birthday today to one of my favorite "Gingers" - Karen Langford Chace. Yes, even she refers to herself as a "Ginger", meaning a redhead! 

Karen was on of the first storytellers I met at the Jonesborough Festival many years ago. In addition to being a teller, she is a tireless researcher. Her blog, Catch the Story Bug, is one of the most comprehensive archives of information available. Looking for a story on spiders? Go to her blog. Looking for a story about marriage? See her blog. Whatever the topic, she has probably written about it and you can search for it on her blog.

Karen has also authored a marvelous book on building a storytelling program in schools titled, Story By Story: Creating a School Storytelling Troupe & Making the Common Core, published by Parkhurst Brothers. It's a great resource for anyone working in a school.

The happiest of birthdays to you, my friend!

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------------------------------------THERE'S A LOT GOING ON EACH MONTH
---------------------------------CALL TO MAKE SURE THE EVENT IS STILL ON

Infuse Open Mic
Second Sunday of each month - Phoenix

Pink Slip Open Mic
Every Monday at  8 pm - PHOENIX

Yarnball Storytellers Mic
Every Wednesday at  8 pm - PHOENIX

FStorytellers - Female Story Tellers - Tucson
Usually sometime during the first week of the month - but check their website) at  7 pm - TUCSON

Odyssey Storytelling
First Thursday of each month (usually but check calendar) - TUCSON

Third Friday (usually) of each month - PHOENIX

Tucson Tellers of Tales - Storytellers Guild
First Saturday of each month (except July and August) - Tucson

West Side Story Tellers - Storytellers Guild
First Saturday of each month - GLENDALE *NO meetings in July & August

East Valley Tellers of Tales -Storytellers Guild
Second Saturday of each month - SCOTTSDALE - *NO meetings in July & August

Fourth Saturday of each month (usually - check calendar) - *NO meetings in June & July
SMCC Storytelling Institute
A monthly workshop designed to help storytellers build community and deepen repertoire.
See the Calendar

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All Newsletter content ©Mark Goldman
Got some news or information you would like to get out to the storytelling community?

Contact Mark Goldman -x602-390-3858x - Mark@Storytellermark.com


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